About me

I offer extensive experience managing virtual teams in educational applications as a consultant and in the private sector, as well as in corporate applications. I have worked in the ever-emergent remote workforce for over ten years, as a web author, content creator and as a coach/mentor supporting remote workers in customer care fields. I have volunteered as an academic coach and mentor while earning my degrees at Empire State College via distance and currently serve as the President of the Graduate Student Collaborative, organizing online seminars and meetings. I have worked as an Operations Management Division Analyst (OMDA) for Sykes, a completely remote position. Prior to this position, I piloted several programs at Sykes, creating procedures and supports in these emerging programs as well as training employees, and creating training manuals and videos. Both my degrees in creative marketing and in media communications complements my ability to address the specific challenges that learning and teaching through technology interfaces creates. I worked as an educator, teaching art, music and computer for five years at a private school. I designed all the curriculum for these classes. My current studies in learning and teaching in emerging technologies have kept my knowledge of educational applications cutting edge.

I develop curriculum for my autistic daughter and have been working with educational design in virtual worlds. I develop open source curriculum that I provide access to on my blog and websites. I am a founding member of the think tank, the Institute for New Paradigms. One mission of this organization is to serve as consultants to organizations seeking to grow in rich, often technology mediated, forms of learning and communication. I routinely help organize and present at seminars on leadership, emerging technologies and education. I have organized college diversity discussions that bridged students across the state through technology conferencing. I also supported students during a pilot program of an immersive virtual residency conducted by Empire State College.

My education and work experience make me especially adept in working with teams and individuals through distance technology. I worked in the health and human services fields for ten years before switching career paths. These positions included intensive work with special populations of all ages and training in behavioral techniques and communications. My interpersonal communication skills enable me to deliver results in a person focused environment. By proactive analysis, I anticipate needs to provide information, resources and communications. I remain professional and respectful in high stress conflict situations with empathy and diplomacy to provide resolution. This is more challenging in a virtual environment than in one that is face to face. My passion for supporting and motivating people to be the best that they can be. This is what drives me.

Education:

SUNY Empire State College, New York, Master of Arts, Dec 2019

Learning in Emerging Technologies

SUNY Empire State College, New York, Dec 2019

Certificate Teaching in Emerging Technologies

SUNY Empire State College, New York, Bachelor of Arts Degree

Interdisciplinary Studies: Creative Marketing and Media Communications, June 2015

SUNY Empire State College Associate’s Degree

Interdisciplinary Studies: Creative Marketing. June 2011

Certifications:

Down East Horizons

Sign Language Certification, 2003

Care and Comfort

Behavioral Specialist, 2003

Community Health and Human services

Certified Medications Technician, 2002

Residential Councilor, 2001

United Technologies Center

Activities Coordinator, 1998

Mount Desert Island Adult Education

Certified Nursing Assistant, 1995

Presentations (Oral and Poster):

OSCC Challenging Goliath, Bringing Virtual Reality into Higher Education………October 2018

https://youtu.be/hTiOque8GE0

CUNY Games Conference 4.0,  January 2018

https://gamesconf2017.commons.gc.cuny.edu/day-1/

SUNY Student Wellness Retreat, April 2018

https://www.esc.edu/student-affairs/health-wellness/swr/step-by-step/

SUNY poster contest presenter, April 2010

SUNY Undergraduates Shaping New York’s Future: A Showcase of Scholarly Posters

http://www.suny.edu/Files/sunynewsFiles/Pdf/PosterProgram.pdf

Grants Received:

Otter Creek Park and Playground Construction Fund Town of Mount Desert, 1996

Grant awarded for 10,000 dollars to construct a village recreational area

Acadia Christian School art program Garelic Farms, 2014

500 dollar grant from for the purchase of supplies

http://www.garelickfarms.com/promotions/pure-happiness

Institutional Service:

SUNY Graduate Student Collaborative President, 2017-Current

https://sunyescgsc.wordpress.com/executive-board/

Institute for New Paradigms founding member, 2018-Current

https://sites.google.com/site/inpworkinggroup/home/mission

Empire State College tutor, 2010-2012

Telephonic conferences and written communication for distance learners

Created online learning videos

Conducted virtual learning screen share activities

Empire State College CDL Connection student reporter, 2010-2012

Conducted interviews and submitted articles for publication

Community Involvement:

4H V.O.L.T. trained leader, 1996-2011

Co-led 4h groups

Supervised at major 4H event including overnight and extended conferences

Created a pilot initiative for a virtual 4H group

Summer Camp counselor, 2005-2007

Developed and implemented camp activities for photography classes

Supervised and engaged a cabin of 6 girls in daily activities and overnight

Otter Creek Park and Play Ground Project Coordinator,  1997-2002

Responsible for designing a park and a playground

Project coordination and managing construction

Fund raising for 15,000 separate from town grant

Otter Creek Aide Society Director, 1996-2002

Village improvement society serving 1000 plus people

Responsible for running annual village events and holiday celebrations

Management of village owned properties

Town of Mount Desert, 1995-1997

Traffic Safety Committee

Relevant Experience:

Technology

Virtual Reality platforms / Zoom conferencing / Adobe conferencing/ Microsoft Office

OSX software/ Linux open source software/ Windows software/ Adobe Creative Suites

RTM / RTA/WFO/ EWFM /Kronos / Aspect /Avaya /Spark / Skype/Messenger/ Social media platforms and other web based tools.

Content Creation

Home school Instructor all grade levels, 1997-2009 / 2014-2019

Researched, designed and implemented custom curriculum

Alpine Access/Sykes serving high profile clients with a virtual workforce, 2012-2019

Corporate Operation Management Division- America

Productivity team and Technology team

Program support, coaching, training, and supervision

Sales, customer service and support

Acadia Christian School: Art, Music, and Computer Science teacher all grade levels, 2009-2014

Supported the program through solicited donations and supplies

Researched, designed and implemented custom curriculum

Wrote and designed curriculum and Art book

Web Content Writer and Photographer for acadianationalpark.com, 2010

Travel and leisure article and photography

Acadian Otter Corporate Manager, 2003-2010

Oversaw marketing and operations of rental and land management

Down East Horizons, Residential Specialist and Job Coach, 2002-2003

In home care and training of combative adults with physical and mental disabilities

Sign language communication

Facility care, job training and coaching for developmentally challenged adults

Care and Comfort Behavioral Specialist 1, 2002-2003

Home based intervention of emotionally challenged children

C.H.C.S. Residential Councilor and In-service trainer, 1999-2002

Supervision and life counseling of 6 teenage high risk youth

Bar Harbor Times, Otter Creek Correspondent, 1994-1999

Weekly village news article/editorial

Sonogee Rehabilitation and Living Center, Activities Director and In-service trainer, 1997-2000

Management of 36 patients afflicted by Dementia and staff training

SalieDavis